Return Policy

If you would like to return an item to us within 7 days of receipt, you are most welcome to do so.

In the first instance please contact customer care by calling us on our FREEPHONE number 0800 018 1002 or by emailing us through the 'Contact us' system on the website.

All returns require a Returns Number. We are unable to process a return for refund if we do not have a Returns Number. When you contact us, we will issue you with this number, which will allow us to track your return as it comes back into our offices and will ensure you receive our best possible response to your issue.

Just so you know, all items to be returned must be returned in a saleable condition with the packaging intact and not ripped. Faulty items or incorrectly dispatched items will be replaced or refunded in full at our expense. If the received goods are unwanted, then we ask you to return them to us via the best possible postage method at your expense, where a full refund will be given on receipt.

When returning items it is best to use a signed for service, so you can assure yourself the returned goods have been received back to our offices.

When returning items to us it is very important that you put a note inside the package advising us of your reason for return, name, address, order number and also a contact telephone number. We ask you to do this so that we are able to ensure you receive the correct refund.

Should you have any queries, please do call us, we are here to help.

Our returns address is:-

Barnyarns (Ripon) LTD
Canal Wharf
Bondgate Green
North Yorkshire

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