Shipping policy

We are based in the United Kingdom and our business days are Monday to Friday excluding bank holidays. If you are shopping from outside the United Kingdom, postage rates can be seen at checkout.  

We want you to receive your goods as quickly as possible and aim to despatch within 1 - 2 days of receipt of your order. Delivery estimates are calculated by taking the estimated despatch date and adding the transit time (the time it takes a package to travel from our facilities to your destination address)

If you require your goods quickly or for a specific date, please ensure your choose the appropriate delivery method.

Our delivery charges are calculated on the discounted subtotal of the goods in your basket. 

UK Mainland Delivery Methods

Royal Mail 48

Your order delivery date is not guaranteed, but should be delivered within 3-6 business days. This service is a non tracked, non signed for service for all orders under £20.00. Your postman will make every effort to deliver the package to you first time.  If you are not able to accept the package, it may be left with a neighbour or returned to the sorting office for you to collect.  

    •    For orders under £20.00 - Delivery Charge £1.99 
    •    Maxiumum weight 1kg (1000g)
    •    Maximum Size 22 inches (55cm)
    •    Saturdays, Sundays and bank holidays are not counted as working days.

Royal Mail 24

Your order delivery date is not guaranteed, but should be delivered within 2-3 business days. This service is a faster non tracked, non signed for service for all orders under £20.00. Your postman will make every effort to deliver the package to you first time.  If you are not able to accept the package, it may be left with a neighbour or returned to the sorting office for you to collect.

    •    For orders under £20.00 - Delivery Charge £3.99 
    •    Maxiumum weight 1kg (1000g)
    •    Maximum Size 22 inches (55cm)
    •    Saturdays, Sundays and bank holidays are not counted as working days.

FREE Shipping

Your order delivery date is not guaranteed, but should be delivered within 5-8 business days. This service is available for all orders over £20.00.  We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping. Sometimes we may take a little longer than you expect to ship out your order, but we won't delay shipping if it means we'll miss the expected delivery date.

    •    For orders over £20.00 - Delivery Charge FREE 
    •    Saturdays, Sundays and bank holidays are not counted as working days.

Standard Courier

Your order delivery date is not guaranteed, but should be delivered within 2-3 business days.  If you are not able to accept the package, it may be left with a neighbour or in a safe place.

    •    Delivery Charge £2.99. 
    •    Saturdays, Sundays and bank holidays are not counted as working days.
    •    Our couriers will require a signature on delivery, or leave in a safe place according to your preferences.

Next Day Courier (Orders must be placed before 12:00pm)

We will despatch your order on an overnight delivery service as long as we have the order in our system before midday on the day of dspatch.  The service is a tracked service that will require a signature on receipt.

Delivery Charge £5.99 
    •    Saturdays, Sundays and bank holidays are not counted as working days.
    •    You must place your order before 12:00pm on the day of despatch to be eligible. 
    •    Orders received after 12:00pm will be despatched on the next working day, for next day delivery*
    •    Our couriers will require a signature on delivery, or leave in a safe place according to your preferences.

* For example, an order placed at 10:45am on Monday is guaranteed to be delivered on Tuesday.  An order placed at 12:15pm on Monday, is guaranteed to be delivered by Wednesday.


UK Islands, Northern Ireland & Highlands

The Royal Mail will deliver small packets at the same cost as they will to the UK mainland.  Delivery by the Royal Mail is therefore restricted to smaller items by weight (Max 1kg) with a maximum length of 24" (61cm) including packaging. 

You will also be aware that couriers do place a surcharge for goods that are going to remote areas or over water.  We do want you to receive our goods as quickly as possible at the most economic price and your delivery options are explained below.

Royal Mail 48

Your order delivery date is not guaranteed, but should be delivered within 3-6 business days. This service is a non tracked, non signed for service for all orders under £20.00. Your postman will make every effort to deliver the package to you first time.  If you are not able to accept the package, it may be left with a neighbour or returned to the sorting office for you to collect.  

    •    For orders under £20.00 - Delivery Charge £1.99  
    •    Maxiumum weight 1kg (1000g)
    •    Maximum Size 22 inches (55cm)
    •    Saturdays, Sundays and bank holidays are not counted as working days

Royal Mail 24

Your order delivery date is not guaranteed, but should be delivered within 2-3 business days. This service is a faster non tracked, non signed for service for all orders under £20.00. Your postman will make every effort to deliver the package to you first time.  If you are not able to accept the package, it may be left with a neighbour or returned to the sorting office for you to collect.

    •    For orders under £20.00 - Delivery Charge £3.99  Estimated delivery 1 - 2 working days after despatch.
    •    Maxiumum weight 1kg (1000g)
    •    Maximum Size 22 inches (55cm)
    •    Saturdays, Sundays and bank holidays are not counted as working days.

FREE Shipping

Your order delivery date is not guaranteed, but should be delivered within 5-8 business days. This service is available for all orders over £20.00.  If your package weighs over 1000g (1kg) or is over 24 inches (61cm) in length then the package cannot be sent free of charge and the free shipping option will not be available as you checkout.
We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping. Sometimes we may take a little longer than you expect to ship out your order, but we won't delay shipping if it means we'll miss the expected delivery date.

Standard Courier (Free over £100)

Your order delivery date is not guaranteed, but should be delivered within 3-5 business days.  If you are not able to accept the package, it may be left with a neighbour or in a safe place.

    •    Delivery Charge £6.99
    •    Saturdays, Sundays and bank holidays are not counted as working days.
    •    Our couriers will require a signature on delivery, or leave in a safe place according to your preferences.


Channel Islands

The Royal Mail will deliver small packets at the same cost as they will to the UK mainland.  Delivery by the Royal Mail is therefore restricted to smaller items by weight (Max 1kg) with a maximum length of 24" (61cm) including packaging. 

You will also be aware that couriers do place a surcharge for goods that are going over water.  We do want you to receive our goods as quickly as possible at the most economic price and your delivery options are explained below.

Royal Mail 24

Your order delivery date is not guaranteed, but should be delivered within 2-4 business days. Your postman will make every effort to deliver the package to you first time.  If you are not able to accept the package, it may be left with a neighbour, a safe place or returned to the sorting office for you to collect.

    •    For orders under £20.00 - Delivery Charge £3.99  
    •    For orders £20.01 - £40.00 - Delivery Charge £5.99  
    •    Maxiumum weight 1kg (1000g)
    •    Maximum Size 22 inches (55cm)
    •    Saturdays, Sundays and bank holidays are not counted as working days.

Standard Courier (Free over £100)

Your order delivery date is not guaranteed, but should be delivered within 3-5 business days.  If you are not able to accept the package, it may be left with a neighbour or in a safe place.

    •    Delivery Charge £8.99  
    •    Saturdays, Sundays and bank holidays are not counted as working days.
    •    Our couriers may require a signature on delivery, or leave in a safe place according to your preferences.

Europe 

Postage rates to Europe can be seen at checkout when you enter the country you wish the goods to be delivered too.  If your goods are to be delivered outside the European Union, you can also shop TAX FREE.

We use the Royal Mail for smaller orders and a courier for larger and bulkier orders (over 2kg)

We want you to receive your goods as quickly as possible and aim to despatch within 1 - 2 days of receipt of your order. Delivery estimates are calculated by taking the estimated despatch date and adding the transit time (the time it takes a package to travel from our facilities to your destination address)

It is company policy to record all mail overseas to ensure that a signature is obtained. Where possible, we will forward goods on a tracked service.